Privacy Policy - London Business Partnership

London Business Partnership Limited – Privacy Policy

This policy sets out the basis on how we collect and process your personal data through your use of our site www.londonbp.co.uk. This includes the many ways in which you interact with us including our mobile application ‘Mentoring Harrow’ or ‘LondonBP’. We may also interact with you through the various business support services we deliver including events, one to one advice sessions, workshops and provision of co working space.

By providing us with your data, you warrant to us that you are over 16 years of age.

DERYCK SEALY is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:
Full name of legal entity: London Business Partnership Limited
Email address: in**@lo******.uk
Postal address: Stanmore Business and Innovation Centre, Howard Road Stanmore Place, London HA7 1BT

Links to third party sites may appear on our website. Those third-party sites are not our responsibility, although we use our best efforts to choose them with care. You should read and satisfy yourself with those third parties’ privacy policies before using such linked sites.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at in**@lo******.uk

1. What information do we collect from you?

1.1 Information you give us.

This is information about you that you may give us by:

Filling in forms on any of our platforms;
As part of using our services;
By corresponding with us by phone, e-mail, online chat or otherwise;
Downloading our app and/or registering via our website.
Sharing information on social media.

1.2 Information we collect about you.

With regards to each of your visits to our site and/or use the apps we may automatically collect the following information:

Technical information, including the internet protocol (IP) address used to connect your computer to the internet, type of mobile device you use, a unique device identifier, mobile network information, your mobile operating system, your login information, browser type and version you use, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit to our website, including pages you viewed or information you searched for; page response times, and methods used to browse away from the page and any phone number used to call our enquiry number;
Information stored on your mobile device, which may include contact information, friends lists, login information, photos, videos or other digital content.

1.3 Information we receive from other sources.

We may receive information about you if you use any other websites we operate or other services we provide. We also work with third parties including business partners, lead and sub-contractors, payment and delivery services, PR and advertiser, search information providers and may receive information about you from them.

1.4 The types of personal information we process. The personal information we collect can include:

your full name;
postal address;
employer and job title;
Details about your race or ethnicity, religious or philosophical beliefs.
Sex life, sexual orientation
Information about your health. We do not collect any information about criminal convictions and offences.
e-mail address;
records of your correspondence with us;
phone number (s);
username and password;
photos and videos;
social media account names;
payment details;

and any other information you may share with us or enter into any of our platforms.

We do not collect any information about criminal convictions and offences.

2. How do we use your personal information?

We use information held about you in the following ways:

Communicate with you in response to a specific action performed by you on our platforms, e.g. when you buy a ticket for one of our events
To provide you with support in using our platforms, and to provide you with the information, products and services that you request from us;
To provide you with information about one of our many events, for example seminars and workshops that help you develop your entrepreneurial skills and knowledge
To provide you with information about other services we offer that are similar to those that you have already enquired about, for example newsletters, events;
To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing subscriber, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those that we offer. If we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you are a business contact, we may contact you with information about the opportunities we (and our business partners) can offer you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
If you are interested in developing your business, we may contact you to provide you with information which we feel may be of interest to you, and/or business contacts which may help you;
To notify you about changes to our services and provisions
To improve our website to ensure that content is presented in the most effective manner for you and for your computer and/or your mobile device;
To help us improve and personalise our services on our website;
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our platforms about goods or services that may interest to you.

3. Our Legal Basis for processing data

We are required to let you know the lawful basis on which we rely to process your personal data. We rely upon the following lawful bases:

Your consent to use your data for a particular purpose (for example to send you direct marketing by e-mail or to collect sensitive personal data);
Where the use of the data is in our “legitimate interests”
Where we need to process your data in order to perform our obligations under a contract that we have entered into with you.
To process data where we are under a legal obligation to do so.

Personal data may be legally collected and used if it is necessary for a legitimate interest of the organisation using the data, as long as its use is fair and does not adversely impact the rights of the individual concerned. When we use your personal information, we will always consider if it is fair and balanced to do so and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal information in ways that are not unduly intrusive or unfair. Our legitimate interests include:

Promotion of our purposes, including to develop new offers and services (both independently and with our partners) to promote London as a place where entrepreneurs/businesses can launch and/or flourish;
Administration and operational management, including responding to solicited enquires, providing information that you have requested, research, events management, the administration of our resources and tools.
Liaising with third parties, including working with partner organisations to develop new programmes and resources which further our purposes.

If you would like more information on our uses of legitimate interests or to change our use of your personal data in this manner, please get in touch with us by emailing in**@lo******.uk

4. Will we share your information with others?

4.1 We may share your personal information with any partners, funders or a member of one of our groups in the UK or Europe.

4.2 We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
We may (with your consent, where appropriate) pass your details onto third parties including our partners to provide you with information and offers which may be of interest to you;
Analytics and search engine providers that assist us in the improvement and optimisation of our platforms.

4.3 We may disclose your personal information to third parties:

We may allow our staff, consultants and/or external providers (data processors) acting on our behalf to access and use your information for the purposes for which you have provided to us. We only provide them with the information they need to deliver the relevant service/contracts and ensure that we take steps to ensure that they process personal data in a secure manner.

5. Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

7. Your privacy rights

You have a number of rights under data protection legislation. These include:

Right of access: You have the right to know what information we hold about you and to ask, in writing, to see your records. We will provide you with details of the records we hold as soon as possible and at latest within one month, unless the request is complex. We may require proof of identity before we are able to release the data. Please use the details in the “Contact us” section below if you would like to exercise this right.
Right to be informed: You have the right to be informed how your personal data will be used. This policy as well as any additional information or notice that is provided to you either at the time you provided your details, or otherwise, is intended to provide you with this information.
Right to withdraw consent: Where we process your data on the basis of your consent (for example, to send you marketing texts or e-mails) you can withdraw that consent at any time. To do this, or to discuss this right further with us, please contact us using the details in the “Contact us” section below.
Right to object: You also have a right to object to us processing data where we are relying on it being within our legitimate interests to do so (for example, to send you direct marketing by post). To do this, or to discuss this right further with us, please contact us using the details in the “Contact us” section below.
Right to restrict processing: In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.
Right of erasure: In some cases, you have the right to be forgotten (i.e. to have your personal data deleted from our database). Where you have requested that we do not send you marketing materials we will need to keep some limited information in order to ensure that you are not contacted in the future.
Right of rectification: If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. To update your records please get in touch with us using the details in the “Contact us” section below.
Right to data portability: Where we are processing your personal data because you have given us your consent to do so, you have the right to request that the data is transferred from one service provider to another.
Complaints: If you are unhappy with the way in which we have handled your personal information please contact us using the details below. You are also entitled to make a complaint to the Information Commissioner’s Office – https://ico.org.uk/.

8. How will we let you know of changes to our privacy policy?

We may update this policy from time to time without notice to you, so please check it regularly. We will, however, aim to bring any significant changes to your attention. The privacy policy was last updated in 17 May 2018.

9. How to contact us?

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: in**@lo******.uk

Contact Office: Stanmore Business and Innovation Centre, Stanmore Place, Howard Way, Stanmore, Middlesex, HA7 1GB

10. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.